Sunday, December 21, 2008

So far, not good...

The plane was fine.  We were told by Apple that we would be going to Secrets Silversands.  This would be fine, but we had already been told by Apple reps the last two times we'd called that Silversands was no longer taking reservations due to an "internal conflict."  We wondered what kind of service/problems we'd run into.  Apparently they've had problems in the past and put a hold on reservations in order to sort them out.  We've seen maybe 20 people that work here and only a few more guests.  It's a HUGE hotel--kind of weird.  

We ate today and I had cold food with a HAIR in it!  Beach looks horrible--seriously.  Very rocky with muddy water.  NOT what a beach in Mexico should look like.

It is a new resort that opened in August, but is is nowhere near a 6 apple resort.  

I am not trying to be spoiled or picky, but we paid A LOT of money for this vacation and I wanted it to be perfect.

We had to go to the resort to talk to the Apple Rep at the hotel.  It's SUNDAY, and they don' t have managers that work on Sunday (what kind of Mickey Mouse place is this)?  SO, we have to wait until in the morning to see what they can do.  They make it seem like they will switch us, for a fee, which I think is very unfair.

They have misrepresented this place and lied to us several times.  Who knows what will happen?  They told us to have our parents call from the States (because it's $5 a minute from here!) to get something done.

I am freaking out here! Like I said--just wanted it to be a perfect vacation for us.  We really work hard, and we earned it.  We're already going in debt up to our eyeballs for it!

Pray for us that we'll get to save the rest of our vacation and go somewhere nice without having to pay.

I took some pictures, but the batteries in the camera died and we're about to go eat dinner.

Will try to post them later. 

Love you all!

2 comments:

Tishy said...

We have placed a call and got the same sort of run around that you all did. One thing that is freaking us out is that we have no numbers for you at all so feel kinds helpless here. We think we can call using Vonage without such a huge fee and will check that out tomorrow. Email us info so we have a room number etc. Just try and relax and enjoy what you can for the rest of the evening. Have patience and talk with management tomorrow. Above all try and stay calm. We truly do understand your frustration. Place it in God's hands. We love you bunches.

Wanda said...

Hey you guys were thinking of you and praying for you hang in there and it will all work out. At least today is Monday and people might be in the offices now. So you both just take care of each other and enjoy the time together. Love you both.....Aunt Wanda